Refund Policy
📦 Cancellations
We want to offer you the best possible experience when placing your orders!
A quick reminder: if you change your mind after a purchase, you have a 48-hour cancellation period, free of charge.
If you cancel your order within this period, we will issue a full refund within 10 to 15 business days.
Your satisfaction is our absolute priority!
❌ Damaged or incorrect item
If you receive an incorrect, defective, or damaged product upon delivery, please contact us.
In this case, we will arrange a refund or a reshipment at no additional cost. Lumea covers all costs.
👉 A photo or video of the damaged product will be required to process your request.
If you wish to return the product, we will provide you with the necessary instructions and the return costs will be covered by us.
🔁 Returns
We want to offer you the best possible shopping experience, which is why we offer a 30-day return period from the date of delivery.
If, for any reason, you are not entirely satisfied with your order, please do not hesitate to contact our customer service – we will do our best to help you.
👉 To be accepted, products must be:
- in their original condition
- new
- unopened
- in their original packaging
- with no signs of use
Your satisfaction remains our priority!
⚠️ Return shipping costs are the responsibility of the customer.
📩 Contact
For any return or cancellation request, contact us at:
contact@lumea-glow.com
🕘 Availability:
Monday to Friday, 9:00 AM to 5:00 PM
📍 This policy applies to Belgium, France, Luxembourg, and Switzerland
💰 How to request a refund?
To make a return, please send us an email at:
contact@lumea-glow.com
The return period is 30 days from delivery.
The product must be in new condition.
Otherwise, we unfortunately will not be able to issue a refund.
🚚 Who pays for return shipping?
- Damaged product → Lumea pays for return shipping
- Change of mind → Customer pays for return shipping
📦 Logistics responsibility
At Lumea, we do everything possible to ensure fast and efficient delivery.
However, once the package is entrusted to the carrier, they become responsible for its delivery.
We cannot be held responsible for:
- delays
- losses
- damages caused by the carrier
In case of a problem, we recommend that you contact the carrier's customer service directly.
We remain available to assist you if necessary.
✅ Money-back guarantee
Lumea offers a 30-day money-back guarantee.
However, this guarantee does not apply in the following cases:
- Dissatisfaction related to the product's color
- Product damaged after use
- Delivery refusal by the customer
- Problems related to carriers (delay, loss, damage)
📧 Support
For any questions regarding our return and refund policy:
👉 contact@lumea-glow.com